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Success Factors

Consolidating the insights of the two groups, the following factors were deemed essential for ensuring a successful implementation:
  • Identify quick wins – demonstrate value;
  • Find an asset management champion – preferably two champions, one at the executive level and one at the mid or upper management level;
  • Communicate (Internal/External) extensively and effectively
  • Develop and manage expectations of stakeholders;
  • Do not underestimate the importance of training/skill building/career paths;
  • Assertively solicit buy-in at all levels of the organization through participation, communication, and education;
  • Develop a cross functional asset management steering team;
  • Involve senior management from the start, and if time permits, involve staff from every level from the start, but be sensitive to and resolve early any miscommunications, misunderstandings, or conflicts arising;
  • Develop a very detailed work plan – include as much detail as possible so that any future changes can be accommodated;
  • Drive home the fact that asset management is a long-term (never ending) process that requires upfront and continuous commitment to continuous improvement;
  • Set short term and long term goals and manage associated expectations;
  • Make sure that key people have the time and commitment to the asset management program;
  • Devise strategies to overcome staff resistance and recognize that incremental implementation may be necessary to embed the program;
  • Keep communication channels open at all levels – develop good communication plans at the outset;
  • Develop and continuously tout the business case for implementation of an asset management program;
  • Carry out the SAM-GAP analysis early on and as a team to determine the current state of asset management in the organization;
  • Network with other entities that have implemented asset management;
  • Develop creative ways to implement asset management by tying it in with what people are already doing i.e. data collection during maintenance activities;
  • Educate and communicate with all stakeholders, but keep the messages simple, honest and straightforward;
  • Petition state industry trade association to promote asset management and encourage them to realize the benefits to members from developing asset management training programs;
  • Implement the program incrementally and in manageable chunks; and
  • Develop an overall framework and specific plan to continuously move forward.

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